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Terms of Service & Acceptable User Policy

The terms and conditions below are constituting a legal form of agreement between you (below referred to as “The Customer”) and Xtreme Infinity (below referred to as “The Company”), legal owner of the domain name and web site xtremeinfinity.com (below referred to as “The Website”), each referred to herein as a “Party” and, when collectively, as the “Parties”. You agree that you are bound to these terms by your use of The Company Services which includes, but is not limited to visiting the website, using its internal and external links for search of information, ordering any of The Company services, contacting The Company representatives, Support Services and/or any software or service made available to you by The Company.

Account Setup

The Customer’s account will be activated after The Company receives the first payment for it as per the prices responding to the package on The Website. It is The Customer’s sole responsibility to provide The Company with an email address that does not belong in the domain authority of the domain(s) that is (are) being signed up. It is sole responsibility of The Customer to keep the primary email address up to date at any time. Setup and processing fees may apply upon signing up and such are not subject to refund upon cancellation, whether it is requested by The Customer or forced by The Company.

Website transfers

The Company will make best effort to transfer The Customer’s website to its servers, still, this is provided for The Customer’s convenience only, as a courtesy service and The Company cannot make any guarantees concerning the time, availability or possibility for the account to be transferred to its servers. Every hosting company is organized differently, thus there is a possibility that The Customer’s former hosting company saves data in an incompatible format. In result, some or all of The Customer’s data might be impossible to be transferred. Each managed hosting package is entitled to a single website or application transfer as a part of the free website transfer promotion. The acceptable size of content that The Customer may require as a part of the courtesy website transfer service provided by The Company is 5GB. In case several websites or applications are requested to be manually transferred to a single hosting account additional fees might be applied upon customer request for extra files or database transfers.

Dedicated IP Address

The Company will provide The Customer with the ability to purchase a dedicated IP address for the purpose of web hosting and outgoing email services. The Customer acknowledges that the allocation of the dedicated IP address may take up to 72 hours after ordering the service. The Company reserves the right to decline dedicated IP address request at its sole discretion, where inappropriate usage of the service, for unlawful acts, is suspected. It may also require justification for the request, per RIPE regulations.

The Company will charge the service on an annual basis and requires that an initial yearly fee as per the pricing described in the Client Area.

Backup/Storage policy

The Company will act in a good faith to create a backup copy of each Customer’s account couple of times a week, as frequent as the overall storage allows. The Company reserves the right to exclude certain file formats from the backup procedure, in case they are considered inappropriate, including, but not limited to high definition digital media formats, archive formats, cache formats, databases exceeding 400MB in raw size.

The backup copies mentioned herein are intended for The Company’s internal use only. The Customer understands and agrees that he is solely responsible for making backup copies of web site and content, associated with the account, such as email messages, SQL databases, etc. The Company has no liability or obligation to create, store or provide any backup copy to the Customer website and other content.

The Customer understands and agrees that The Company cannot and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer’s website and other content or having an outdated back up copy of Customer’s website and other content.

The Company cannot be held liable for any damages caused by loss of data, the reasons for which include but are not limited to Internet connectivity problems, electricity outage, hardware failure, software failure, human mistake and force major events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment, etc.

In these and all other cases The Customer will be solely responsible for making and storing his/her own backup copies of the data, associated with the Customer’s hosting account as well as restoring any missing data and information.

The Company shall not be liable for the time period needed for the Customer to restore the backup information to his hosting account and shall have no obligation to notify the Customer in the event that the Customer’s account content needs to be restored.

The company reserves the right to exclude The Customer from its backup processes, in case that his files/databases do not meet the “files/media policy” and “MySQL/PostgreSQL/Other database engines policy” of this document.

Extra services general and refund policies

All extra services, where not explicitly stated are subject of certain charge, for certain period, which is held due to The Customer by The Company. All extra services are not subject to refund, in case that they have been applied to the account and the Customer has taken advantage of them. Even if a service is listed or not in this document, The Company reserves its sole right to decide whether this service is or is not refundable, depending on the given circumstances.

Payments and Renewal policy

The Customer understands and agrees that his services with The Company will be billed on a recurring basis, unless The Customer informs The Company that he wants to cancel any or all of the provided services by submitting a Cancellation Request form in the Client Area.

All renewal payments are not eligible for refund and it is sole responsibility of The Customer to make sure that his payment information is kept up to date, as well as all invoices are paid on time.

Cancelation requests for renewal payments must be submitted before 11:59AM Europe/Athens time on the day before the renewal date. All payments conducted after this moment are considered as non-refundable. If The Customer fails to comply with this requirement, The Company has the sole right to suspend his account until renewal payment is received.

Service cancellation by the Customer

All services that are provided by The Company can be canceled by The Customer. Only requests submitted through the Client Area are considered as valid and will be reviewed by The Company.

There are two parts of cancellation: initiating a cancellation request and then confirmation of the cancellation request. The Company receives the cancellation request only after it has been confirmed by the Customer.

The cancellation becomes effective in accordance with the time chosen by the Customer through the Cancellation process.

Right after the cancellation becomes effective, the Customer’s account will be suspended immediately. The Customer acknowledges that the Company is keeping a copy of the cancelled account for no more than 7 (seven) calendar days after the cancellation becomes effective. 7 (seven) days after the cancellation becomes effective any information or data in the account will be deleted, it includes: the cancelled account, all of its backup copies and any other information or data related with the account.

After the cancellation becomes effective the Company cannot be held in charge for loss of data due to suspension or termination.

The Company will refund the customer if the cancellation request meets the following terms:

  1. The Customer’s cancellation request has become effective in less than 14 (fourteen) days after the date of the first payment for the account.
  2. The cancellations of a hosting account or extra service, where explicitly agreed, that become effective in more than 30 (thirty) days after the first payment are not eligible for refund.
  3. The money paid by the Customer for the hosting account(s) will be refunded excluding the setup and processing fee paid during the sign up process. Setup and processing fees paid upon signing up are not subject to refund.
  4. If a domain name is registered by the Customer during the initial hosting account order process, then the appropriate domain name registration fee will be withheld. In case of a refund, the domain name registration fee is always withheld, even if this fee was waived at the time of purchase.
  5. The Customer has used the Company hosting service for at least 12 months.
  6. The server (s), where The Customer hosting account is located, experiences a total downtime of more than 0.1% in a period of 12 months after the account activation or during any of the consecutive 12-month periods.
  7. The reason(s) for the server downtime occurrence(s) were NOT beyond the Company influences, which include but is not limited to: DoS attacks, Internet connectivity problems, electricity outage, hardware failure, software failure and force major events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment relative to the server uptime, etc.
  8. The Customer requests his/her compensation not later than 30 days after the 12 month period, in which there was a downtime bigger than 0.1%, has ended. The Customer will be compensated with a credit equal to the fee he has paid for the hosting service prorated by the number of hours in which the Service was interrupted because of the downtime.

Service Cancellation by The Company

Any of the services that the Company offers may be canceled by the Company with no prior notice and with no refund in case that the Company finds out in good faith that the Customer’s use of the service violates the Terms of Use. The Company cannot be held in charge for loss of data if such a cancellation has been done.

The Company may also cancel any of its services, if the Company determines in good faith that this service has become impractical or unfeasible for any technical, legal, loyalty, regulatory or other reason, by giving or without giving the Customer as much prior notice as reasonably practicable.

The services used by the Customer may be canceled for any or no reason by the Company with a preceding 7 days notice. After the 7 day period the Customer’s Account will be ended and the Customer will be provided with access to an archived backup copy of the Customer’s account content as of the termination date. These backup copies will be available for no more than 7 calendar days. After the expiration of the 7-day period for accessing the archived back up copy, all backup copies and any other information or data related with the account will be deleted from the Company’s servers.

If the reason for service cancellation by the Company is different from violation of Terms of Use by the Customer, a prorated refund will be issued by the Company for all the months that the account is prepaid and will not be used by the Customer. The calculation of the amount of the refund will be made by multiplying the number of the unused months by the prepaid monthly price as it is for the Customer’s billing cycle. The Company will offer several options for receiving the refund; still it is only the Customer’s responsibility to provide the information needed for receiving the refund.

The Customer acknowledges that if the reason for service cancellation by the Company is violation of Terms of Use by the Customer, a refund will not be issued by the Company.

Forced service cancellation by the Company

Any of the services that the Company offers may be force-cancelled by the Company, in case that they are no longer found feasible or harm directly the Company’s best interest.

In case of forced service cancellation, the Customer is acknowledging that all hosted content, including copyrighted and intellectual one is turned into property of the Company, which on its side uses it to cover further or previous expenses related to the services provided thereby, either by creating an auction or give-away.

Actions, which harm directly the Company’s best interest include, but are not limited to: chargebacks, fraudulent activities on behalf of the Company, false prophecy against the Company’s services, representatives, other Customers or associates.

  1. Any kind of daemon processes, such as, but not limited to: IRCD, BNC, proxy.
  2. Any type of web crawler software, whether it is standalone or modular.
  3. Any type of software that interfaces with IRC or another type of relay chat networks.
  4. Any type of torrent applications, trackers, or clients. Your websites may contain links to legal torrent websites, but you may not host or store such on your account.

Uptime Guarantee

For annual downtime of more than 0.1% on the server(s), where The Customer’s website is hosted, The Customer will receive compensation if all the conditions below are met:

  1. The Customer has used the Company hosting service for at least 12 months.
  2. The server (s), where The Customer hosting account is located, experiences a total downtime of more than 0.1% in a period of 12 months after the account activation or during any of the consecutive 12-month periods.
  3. The reason(s) for the server downtime occurrence(s) were NOT beyond the Company influences, which include but is not limited to: DOS attacks, Internet connectivity problems, electricity outage, hardware failure, software failure and force major events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment relative to the server uptime, etc.
  4. The Customer requests his/her compensation not later than 30 days after the 12 month period, in which there was a downtime bigger than 0.1%, has ended. The Customer will be compensated with a credit equal to the fee he has paid for the hosting service prorated by the number of hours in which the Service was interrupted because of the downtime.

Price Change

The Customer should pay the applicable amount at the time of registration/renewal date. The Company has the right to change the prices periodically and The Customer will be charged on the new applicable price and taxes for the next billing cycle. Exceptions apply in case that a Customer or group of such have written arrangement with The Company’s Billing Department.

PRIVACY POLICY

Other than as described in this Policy, we will not give any information about you to others without your express permission.

Information Collection and Use

Our Site and mobile applications use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information. We will then create an account number for you.

We receive and store any information you enter on our Site or mobile applications, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.

We use your information to contact you regarding functionality changes to our products, our Site and mobile applications, new Xtreme Infinity services, and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.

We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

We use information gathered about you from our Site or mobile application statistics (for example, your IP address, location or device operating system) to help personalize search results, diagnose problems with our server, and to administer our Site and mobile applications. We also gather broad demographic information from this data to help us improve our Site and mobile applications and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our Site and mobile applications use cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t need to log in each time you visit our Site or mobile applications. The cookies are linked to your customer number, which is associated with the information in your account.

Within our Site and mobile applications we use tracking technologies such as:  CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added).  Our mobile applications automatically collect the device’s operating system, phone model, app version, and device ID, and customer number.  We report this data back to our Xtreme Infinity web services.  These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major users so that we may optimize our applications and services for those user types.

With your express consent, we may access and track location data from your mobile device in order to personalize results such as user favorite domain name selections.  We do not tie any personally identifiable information about you to any of the location tracking technologies that we use, and we do not track location data when our mobile applications are not in use.  You may withdraw your consent for us to use location data at any time by turning off the location services setting on your device.

This Site and our mobile applications contain links to other websites. Unfortunately, Xtreme Infinity is not responsible for the privacy practices or the content of such sites.

Security

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control.  When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our “About Us” page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Site, our mobile application, and our products, or it may be reviewed and discarded.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel GIF or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site.  Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site.  We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Targeted Advertisements

Xtreme Infinity may display targeted offers to our customers based on the products currently owned by the customer.  These offers will display as varying product banners.  There is no personal or geolocation information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.

What Happens to my Personally Identifiable Information if I Terminate my Xtreme Infinity Account?

When your Xtreme Infinity account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant Xtreme Infinity databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Updating Your Information

You may alter, update or deactivate your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences. You may send an email to info@xtremeinfinity.com You may visit your online Account You may send mail to Xtreme Infinity at the following postal address: N. Kasomoulis 7, 54655, Thessaloniki, GREECE You may call us at: +30.2311110164 We will respond to your request for access or to modify or deactivate your information within thirty (30) days.

Transfer of Data Abroad

If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries.  By visiting this Site and communicating electronically with us, you consent to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contacting Our Site

If you have any questions about our Privacy Policy, the practices of this Site or our mobile application, or your dealings with this Site or our mobile application, please contact us at: Xtreme Infinity N. Kasomoulis 7 54655 Thessaloniki GREECE


Acceptable Use Policy

All services provided by The Company may be used for lawful purposes only. All laws of Greece and the European Union apply. The Customer must hold harmless and risk-free The Company from any claims resulting from the use of The Company services. The Customer acknowledges that The Company prohibits the use of its services for distributing, storing or transmitting any copyrighted materials which includes, but are not limited to copyrighted music files, photographs, books or any other materials protected by the power of the law. The offer of or possessing of such information or materials, or the offer to sale of any fake merchandise of a trademark holder will immediately result in the termination of that account. Accounts, founded to be in violation of others copyright will be instantly removed, or any access to it will be immediately stopped. If the account is found again to be in the violation of copyright or trademark laws it will result in the immediate suspension and/or termination of the account.

Technical Acceptable Use Policy

The Customer understands and agrees that all applications, scripts, software, as well as actions caused by them, hosted on his shared hosting account with

The Company should comply with the following resource and acceptable use policy requirements.

The Customer hereby agrees that the usage of the applications, scripts, software products listed below is considered as strictly prohibited:

  1. The Customer agrees that crontab jobs are required to be set for interval larger than 30 minutes and The Company reserves the right to modify their timing in case of need or overuse.
  2. The Customer agrees that his usage of the services purchased by The Company may not participate in any legal or illegal file sharing, storage or peer to peer activities.
  3. The Customer acknowledges that his website can not contain adult, explicit, inappropriate materials or link to such resources, unless explicitly arranged with The Company. The Company reserves the right to determine which content is appropriate and violations may result to account suspension or account termination without further notice.

Servers configuration policy

The Company has configured its servers based on its best knowledge for optimal server performance and stability. The Company can make changes at the server configuration at any time without prior warning to the Customer if it is in its best interest. This is done for achieving better server performance and stability.

The Customer agrees that he/she will not be able to perform any activity from his/her account, that will be in contradiction with the server configuration, as such activities are endangering the quality of service and the overall server performance. The Company reserves the right to perform application version changes and updates at any time without prior warning to the Customer. This is done in good faith for achieving better server performance and lowering the resource usage by the Customer’s website.

The Company shall not be liable if any part of the Customer’s account or website is not compatible with any system update and for any loss or damage arising therein. The Company reserves the right to be set off of any kind of liability, in case that the provided server configuration is not matching any particular application’s requirements or module/component’s requirements. The Company should not be held liable for any opportunity loss, intellectual damage or loss of profit arising therein.

Limitation of liability

The Customer agrees that, to the maximum extent permitted by applicable law (if any), he will not, under any circumstances including, but not limited to — negligence, hold The Company or it licensees, agents, employees, executives and/or third party vendors liable for any indirect, incidental, special, consequential or punitive damage whatsoever including, but not limited to — damages for lost profits, cost savings, revenue, business, data or use, or any other pecuniary loss by you or any other third party.

In no event The Company will be liable to The Customer in the aggregate with respect to any and all breaches, defaults or claims of liability under this document or under any document greater than the exact monthly fee paid by you to us preceding a claim giving rise to such liability. Certain jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damage. The Customer agrees that in those jurisdictions, the liability of The Company will be limited to an amount not greater than the exact monthly fee paid as per the hosting plan used.

Email policy

The Customer understands and agrees that:

  1. The total amount of email messages that can be receive from all email accounts on the Customer’s hosting account per minute, should not exceed the amount of 400 messages per hour.
  2. If an account is detected to receive more than 400 messages per hour, it might be temporarily suspended or its MX records might be redirected, in order to preserve the server normal operations and stability.
  3. Furthermore, the total amount of recipient of single email message should not exceed 15.
  4. The use of email clients with IMAP protocol is allowed for mailboxes with a maximum size up to 250MB. If a usage of the IMAP protocol with a larger mailbox occurs, it can be considered as endangering the overall server performance and stability and flagged for review and/or suspension by The Company without prior notice.
  5. No more than 10 simultaneous IMAP connections to the hosting servers are allowed. Exceeding this quota may result in flagged service for review and/or suspension by The Company without prior notice.
  6. The total amount of email messages, send either by applications, scripts, webmail or email clients, should not be over 400 emails per hour. If an account is detected to send more than the stated above amount, it can be considered as endangering the overall server performance and stability and flagged for review and/or suspension by The Company without prior notice.

The Company cannot be held in responsibility for any loss suffered or occurred damages including but not limited to: email delivery failures, email loss, emails being flagged as spam, etc.; during or resulting from server or email service downtime, irrespective of the cause, time and duration of the mentioned downtime.

The Customer acknowledges that The Company cannot guarantee that any particular email message will be delivered to or from a particular mailbox due to the nature of the email service and to the fact that the Internet is not owned nor controlled by any legal entity. Using the email service provided by The Company is done on an ”as is, as available” basis and is used at Customer’s own risk.

Zero tolerance to SPAM policy

Subject of this part of the document is e-mail spam, also known as unsolicited bulk email (UBE), junk mail, or unsolicited commercial email (UCE), is the practice of sending unwanted e-mail messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients and any other forms of it.

The Customer acknowledges that any spam complaint reported against email sent through his account will lead to its suspension and will require further communication with The Company’s technical support team to review and resolve, nevertheless the type/tier of service used.

The Customer acknowledges that The Company is taking a zero tolerance stance against sending of unsolicited e-mail and other forms of spam. As spam/unsolicited email is considered any email sent via any server administrated by The Company that does not comply with the CAN-SPAM Act of 2003, and Directive 2002/58 of the European Union.

Disk space and Traffic Usage

The Customer understands that the terms “unlimited” and “unmetered” are defined by experience gained by The Company with similarly situated customers or measured by the industrials standards and the average resource usage of a shared hosting account located on the same server.

This means that The Customer’s use of our resources may not exceed that of similarly situated customers in a way to affect global performance of the hosting environment of cause any service-related issues, regular backups delay or high I/O wait.

The Customer acknowledges that the services purchased by The Company are for web hosting purposes and not storage ones. Storage of a large amount of uncompressed or full-size digital images, online backups both of your local computer or hosting account Online file (FTP) serving Distribution of content such as MP3 files or other multimedia content is strictly prohibited by The Company and will result in The Customer’s account being suspended and/or flagged for review by The Company without any prior notice.

MySQL/PostgreSQL/Other database engines policy

The Customer understands and agrees that the usage of MySQL and PostgreSQL database server resources must be kept in a way that does not endanger the quality of the overall server performance.

The Company has the right to decide on its sole discretion which queries executed towards any database are considered as slow. Slow queries are being considered as a burden, which endangers the overall server performance. Failure to comply with this might lead to warning, suspension or possible account termination.

Fair usage of MySQL/PostgreSQL resources The Customer agrees not to use more than 10 percent of the system resources in any second, spent in MySQL queries towards databases under the account in question.

The maximum allowed size of MySQL/PostgreSQL allowed on a shared hosting server is 400MB, while the recommended, in best interest of either parties (the Customer and the Company) is 300MB. Databases with size over the recommended are considered as critical sized, therefore endangering the server performance. Databases above critical sized measure mentioned herein are subject of temporary or permanent suspension, termination or rotation without prior notice or request by the Company.

The Customer is solely responsible to manage database(s) and scripts interacting with them so that they are in compliance with this part of the Terms of Use document.

Script executions/Average execution time

The Customer understands and agrees that the account owned by him is allowed to execute up to 15,000 scripts or programs for any given calendar day. The Customer is allowed to execute up to 900 programs or scripts per any given hour of the day. Script Executions is the number of programs or scripts, executed for a certain period of time and detailed statistics can be provided upon The Customer requesting this via The Company’s Client area by contacting the technical support team.

The account owned by The Customer is allowed to use up to 24,000 CPU seconds for any given calendar day. The account owned by The Customer is allowed to use up to 2,000 CPU seconds for any given hour of the day. CPU time is considered the amount of time (measured in seconds) that an application is using while processing CPU instructions.

The account owned by The Customer is allowed to execute each script for average of up to 5 seconds for any given day. The average time is calculated on daily basis, where the total number of CPU time for that day is divided by the total number of scripts executions occurrences for the same day.

The Company reserves the sole right to require changes or disable as necessary any web site, hosting account, email account, database, or other component that does not comply with these established policies, or to make any such modifications in an emergency at its sole discretion and without prior notice.

Providing Technical Support Policy

The Company will provide web hosting related technical support.

The Customer can request technical support only by opening a ticket trough the ticketing system located in the Client area. The Company will have no liability to provide technical support if it is requested in any other way, different from the ticketing system.

The Customer acknowledges that by asking our technical representatives for technical assistance, he/she authorizes their intervention and operation in the Customer’s hosting account, Control Panel and/or Client Area.

The Customer must provide the Company with all information and access to resources that the Company may reasonably require to provide the requested Technical Support. The Company cannot and will not be liable for any delays or increased costs or expenses associated with Customer’s failure to provide any of such information.

The Company will do its best to provide the requested technical support in the time frame expected by the Customer and to achieve the results required by every particular request. The Company, however, has no obligation to complete the requested Technical support by any deadline or achieve any particular outcome or result.

The Company provides technical support in best interest of the Customer and does not guarantee the successful outcome or result of any operation requested.

The Customer agrees to accept technical support upon sole own discretion and responsibility.

The Customer should not abuse the ticketing system. Abuse of the ticketing system includes, but is not limited to, excessive number of tickets opened by a single Customer, aggressive and/or harassing behavior, etc. Any abuse of the ticketing system may result in warning, ticketing system access restrictions, hosting account suspension or possible hosting account termination with no refund.

The Company has the sole right to decide what constitutes abuse of the ticketing system and apply an additional fee, depending on requests frequency. No additional fee will be formed in this document.

Additional fees are formed “on demand” principle by The Company representatives. If an additional fee for certain service is requested, no service will be provided by The Company prior invoiced fee is paid.

Any additional fees paid by the Customer for technical support are non-refundable.